The Head of Legal at British Insurance group Liverpool Vickers has explained the reason for undertaking a review of the legal panel to Legalweek.com as;
"Our legal needs have expanded and the nature of the work and credentials of the firms we have taken on as externals has grown and changed."
The interesting point is that not only the work has changed, but the credentials of the firms used have changed. Managing legal spend effectively involves marrying the nature of the work required with the credentials and capacity of the firms engaged. Increasingly, clients I work with are looking at boutique firms and second tier firms to undertake particular aspects of their legal work. This itself ties in with the increasing commoditisation of many areas of law. Where the work is commoditised, there is far less need to have that deep understanding of the company's business and history.
Survey show that most corporate clients don't follow the lawyer when they move firms. This raises the question of how important that corporate memory is. Obviously it depends on the particular lawyer/client relationship, but I see many instances where the lawyer who left was the only one with any substantive connection with the client, requiring a lot of work on the part of in-house counsel to get the new lawyer up to speed.
How recently have you reviewed the nature of the work you are outsourcing? Do you know your legal spend on this work? Can you benchmark spend on this work? Should any work be brought in-house?
These are the sorts of things which should be considered on a regular basis.